Care, Compassion & Accountability

CONCORD EMS Survey

We would like to THANK YOU for utilizing our transportation services and hope that you or your family members are well. Concord EMS believes in compassion, care and accountability, and is committed to providing the best care possible to all of our patients. Because we value your choice in using our services, please take a moment of you time to answer the questions below. Your feedback will help us to continue to meet and exceed the expectations of our patients and family members.

In good health,
Thomas R. Buckles,
President

Date of Service

Type of Service:

Ambulance Wheelcair/Ambulatory Van

1. Were the dispatcers on the phone polite and able to assist you with your request?

Yes

No

N/A

2. Did we arrive at the scheduled time?

Yes

No

How many minutes pass the scheduled time did we arrive?

3. Were you advised of the reason for the delay?

Yes

No

4. Were the personnel's apperance professional?

Yes

No

5. Did our personnel act in a compassionate and caring manner, explain the process clearly, and listen to your questions?

Yes

No

6. Was our personnel professional, competent and knowledgeable?

Yes

No

7. If you were directed to the Billing Department, were they helpful and courteous?

Yes

No

N/A

If No, please explain

8. Using a scale of 1 to 10, with 10 being the best, please rate your overall experince in regards to the quality of care give and performance.?

Thank you. We apprciate your additinal comments and suggestions.

1340 John Papalas Drive, Lincoln Park, MI 48146
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